Alkaline Water Pitcher

FAQ

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  • How do I know what kind of pre-filter I need?

    A water report is needed to help determine what type of pre-filter is needed. Most water municipalities have water reports free of charge on the internet. If you use well water you may need it to be tested by an independent water testing company. If you can not find a water report for your home' s w...

  • How do I clean the internal plates?

    You do not clean the plates, they are self-clenaing. Please call our customer service department.

  • How do I set up the ionizer' s display time?

    Press the Alkaline water button for 5 seconds, and then press the Acid water button or Purified water button for rise or low as per your local time. While you finish all settings, finally,please press the cleaning button to save.

  • How do I set up the pre-filter' s usage life?

    Press the Acid water button for 5 seconds, and then press the Alkaline water button or Purified water button for rise or low as per your local water quality. While you finish all settings, finally please press the cleaning button to save. (Note: when you finish setting up the first filter' s usage l...

  • How do I set up the unit of pre-filter?

    The pre-filter is installed in the supply line on the ionizer. Quick connects are provided for your convenience. Simply push the tubing in the connector and it seals automatically. When installing the filter for the first time, it is suggested to let the filter fill with water for a few minutes befo...

  • What should I do if the filters are leaking?

    It is important to note where a filter it is leaking. Most leaking comes from the fittings that are not seated properly. You can reseat the tubing into the filter by pushing in firmly and then pulling back. It may be necessary to re-trim the end of the tubing to get a fresh surface. Make sure to shu...

  • Do I need to hire a plumber to install the units?

    Most people find it is not necessary to call a plumber for most standard installations. For custom installations, a plumber may be needed depending on the individual circumstances.

  • What is hard water?

    According to the U.S. Geological Survey, more than 85 percent of the United States geography has hard water. Hard water forms when naturally occurring minerals enter water sources. Over time these minerals are absorbed by groundwater. The two most common types of minerals found in hard water are cal...

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